Shipping & Return
GENERAL INFORMATION ABOUT SHIPPINGS
● The orders are always shipped after payment is done. At this moment we don't accept COD payment.
● The delay of the shipment usually depends on the distance and type of shipment. The packages are shipped and delivered on working days.
● If you choose express shipping 24h (only inside Spain) and the order is done and paid in a working day (from monday to thursday) before 17:00h, the package will be shipped the same day, and received next day. In case to be after 17h, the package will be shipped next working day.
● Normal and non-express tracked shipping will be shipped 1-2 days after payment is done.
●The price of the shipping is based on the weight of your order and the distance of your country, and it's automatically calculated on your cart.
● We cannot be held responsible if your package is lost in case of choosing normal shipping (without tracking number).
● Violet Fane is not responsible for any about custom fees in your country. For any doubt about custom fees, you can check at your customs or post office.
● IMPORATNT! Keep in mind these shipping timmings are just for IN STOCK items, If you purchase a PREORDER Listing, it will be a non ready product with a specific time to get produced. If that is the case, all information about it will be always specified in the listing.
We aim for your order at Violet Fane to be satisfactory, and it's possible you need to change or want to return any of the articles that you bought, so we accept returns.
We are only accepting changes or returns in the 15 following days until you received the product. In case of return, the customer have ship back the products (in perfect condition), with no sign of usage and with original tags.
Once we received and checked the articles are in a perfect condition to be sold again, the customer can choose if want a money refund (without shipping costs) or changing for another item, paying the difference if any.
We can only offer a full refund of the item if the customer returns the item to Violet Fane.
We don't accept return on tights.
PRICES & SHIPPING METHODS
SHIPPING TO SPAIN, PORTUGAL & ANDORRA:
EXPRESS SHIPPING 24h – MRW
(Any weight) (Spain, Andorra & Portugal)
5,95 € NOW 4,95€!
Normal Shipping – 3~7 days
Less than 500g- Peninsula & Island - No tracking
Certified Shipping – 3~7 días
(Canary Islands, Balearic Islands, Ceuta & Melilla)
4,90 ~ 8,50 €
SHIPPINGS TO EUROPE:
Tracked Shipping (4-10 days)
5,90 ~ 23,90€
DHL (1-3 days)
Mail Boxes (Fedex, UPS) (2-4 days)
REST OF THE WORLD:
(United States, Canada, South America, Australia, Asia, etc)
Tracked Shipping (4-15 days)
5,90 ~ 39,90€
DHL (1-3 days)
For any other question write to firstname.lastname@example.org or call us at (+34) 931924747 (Spanish time)